Published August 10, 2021

Dual-tone multi-frequency (DTMF) for Teams on VDI – Citrix Users

Reference ID: MC266255 | Effective: August 16, 2021

MC266255 – Updated August 10, 2021: Microsoft has updated the rollout timeline below. Thank you for your patience.

Dual-tone multi-frequency (DTMF) for Teams will soon be available for users on Citrix VDI.

Note: If your organization is not using Citrix VDI you can disregard this message.

When will this happen:

Microsoft expects this rollout to begin in mid-August (previously mid-July) and be completed by late August (previously late July).

How will this change affect your organization:

Previously, when a Citrix VDI user calls into the meeting using the dial-in number, the call is connected, but users are not admitted to the meeting because DTMF tone is not sent. Once the feature is supportable, when the same user enters the conference ID, DTMF will recognize the ID being entered and admit user to the meeting.

What you need to do to prepare:

No action is required.

Petri Newsletters

Whether it’s Security or Cloud Computing, we have the know-how for you. Sign up for our newsletters here.