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M365 Changelog: Introducing an enhanced Teams Calling experience

MC229945 – Updated April 27, 2021: Microsoft has updated the rollout timeline below. Thank you for your patience.

Microsoft is simplifying the calling experience in the Teams desktop app (Windows and Mac) by providing a streamlined view that combines contacts, voicemail, and calling history.

Key points

Microsoft 365 Roadmap ID 68771
Timing: early May (previously April) through the end of May (previously April)
Roll-out: user level roll-out v tenant level
Action: review and assess

How this will affect your organization

When your users update the Teams desktop app, they will see the new calling experience. A streamlined view shows contacts, voicemail, and calling history at once, making it easier to initiate or return a call with a single click.

Additional enhancements that are coming to Teams Calling:

CarPlay support for Teams Calling
Teams Admins can take advantage of the Teams and OneDrive or SharePoint integration and make OneDrive or SharePoint the default calls recording storage location, in lieu of Stream.
Teams will identify potential spam calls and digitally attest to outgoing calls to prevent them from being rejected by external recipients.

What you need to do to prepare

You might want to notify your users about this new capability and update your training and documentation as appropriate.

Learn more: Restore and maintain personal connections with new Microsoft Teams Calling features