Published June 28, 2021

Real-time Telemetry for End User

Reference ID: MC265449 | Effective: June 29, 2021

MC265449 – Call Health Panel now provides Teams end-users functionality that helps identify issues during a Teams meeting or a VOIP call. This empowers end-user with the diagnostics to investigate audio, video, content sharing or network related issues.

This message is associated with Microsoft 365 Roadmap ID 70777

When this will happen:

Microsoft expects this rollout to begin in late June and expect to complete the rollout by late August.

How this will affect your organization:

  • Provides option for Teams end-user to examine audio/video/content sharing and network related issues through a call health panel presenting a list of parameters.
    • Audio: Outbound and inbound audio statistics
    • Video: Outbound video statistics
    • Content Sharing: Outbound and Inbound content sharing statistics
    • Network: Insights into the network health and connectivity
  • The real-time metrics are updated every 15 seconds and provide end user the ability to trace issues as they occur with the audio/video/content sharing/network quality.
  • End user can track parameters such as round-trip time, packet loss, etc. as the meeting progresses and infer the call quality.

This feature can be accessed when in a meeting. To access this feature please go to More actions (…) and click on Call Health. You will see a screenshot as shown below:

How to access the Call Health panel

Call Health Panel Views

What you need to do to prepare:

You may want to notify your users about this new capability and update your documentation accordingly.

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